Shipping Protection & Tipping Policy

Shipping Protection & Tipping Policy

At Hazel Chrysanth Mart, we believe in complete transparency. To give you full control over your shopping experience, we offer optional services designed to provide peace of mind and support our team.

1. 100% Voluntary Services

Both Shipping Protection and Tipping are entirely optional. These are not hidden fees; they are only added to your cart if you manually select them during the checkout process.

  • Shipping Protection: Covers your order against loss, damage, or theft during transit.

  • Tipping: A voluntary way to show appreciation for our hardworking fulfillment and customer support staff.

2. Coverage Details

By opting for Shipping Protection, you are protected against a variety of logistics issues. For a full list of what is covered and any exclusions, please visit our https://praepnara.com/products/shipping-protection

3. Our "No-Questions-Asked" Refund Guarantee

Your satisfaction is our priority. If you added Shipping Protection or a Tip by mistake, or simply changed your mind, we offer a full refund for these specific charges.

  • Even After Shipping: We will process your refund immediately, even if your package is already on its way.

  • Zero Friction: No explanations needed—just let us know, and we’ll handle it.

4. Get in Touch

To request a refund for these fees or for any other inquiries, contact us via:

  • Text/SMS or Call: +1 (518) 808-1418

  • Email: support@praepnara.com